Register your Guarantee today
Thank you for purchasing PRO-TEK™ WPC engineered vinyl. PRO-TEK™ has one of the longest guarantees for a vinyl floor which will give you piece of mind. Please refer to our cleaning and maintenance instruction page to keep your new floor looking good for years to come.
In the unlikely event that you experience a problem with your flooring please send an email to firstname.lastname@example.org with a brief description of your problem. You will need to provide the date and place of purchase, so we can locate your guarantee. If you did not validate your guarantee, then you will need to put that information on your email and you may have to send us a copy of your original purchase invoice. Problems arising from uneven floors, fitting or misuse will not be covered by your guarantee. Please note that once the flooring has been laid we may outsource and contract an independent inspection company to view the flooring and report on their findings. In some cases where it is obvious that there is a sub floor or fitting fault a charge for this service may be levied. This does not affect your statuary rights.