Guarantees

PRO-TEK Flooring products can only be invoked if all the following conditions have been fulfilled. If in doubt, please contact PRO-TEK Flooring or your supplier.

 

Products covered

Product wear layer Residential Commercial
Essential 0.3mm 25 years 5 years
Excel 0.7mm • Lifetime 30 years
Excel Long Plank 0.7mm • Lifetime 30 years
Excel Tile 0.7mm • Lifetime 30 years
Distressed Plank 0.7mm • Lifetime 30 years
Warranty Period for 0.3mm and 0.7mm • Lifetime is defined as 35 years

 

Residential

Installation is defined as a private domestic residence

 

Commercial

Installation is defined as one in which business is conducted

This warranty is in addition to and does not affect your statutory rights. PRO-TEK Flooring offers a discretionary, prorated labour compensation scale for product which is entitled to have a repair or replacement.

 

Discretionary

Labour compensation Prorated Prorated
7mm & 3mm qualities 7mm 7mm 3mm 3mm
Warranty Period Residential Commercial Residential Commercial
Years 0-2 100% 100% 100% 100%
Years 2-5 75% 65% 50% 30%
Years 6-12 50% 40% 20%
Years 12-15 35% 20% 10%
Years 15-20 20% 10% 5%
Years 20-25 10% 5% 2%
Years 25-30 5% 2%
Years 30-35 2%

 

  1. This warranty applies only to the first owner and the first installation of the product and is not transferable. The person deemed to be the first owner is the person stated as the buyer on the purchase invoice. The date of purchase is the invoice date. The original purchase invoice, duly dated and carrying the distributor’s or retail’s stamp, will need to be submitted.
  2. Before installation, all planks/tiles must be checked carefully for material defects under an optimal clear light condition before and during installation. Product with visible defects must not be installed under any circumstances. Installation implies acceptance. PRO-TEK Flooring or the distributor/retailer must be informed in writing of such defects within 15 days. After this time has elapsed, no further complaints will be accepted. Under no circumstances can PRO-TEK Flooring be held responsible for any loss of time, inconvenience, expenses, costs or other consequential damages caused by or resulting directly or indirectly from a problem about which a claim was made.
  3. This product warranty only applies to defects inherent to the material supplied. This is understood to mean any material or product defects, acknowledged by PRO-TEK Flooring, including delamination, reduced resistance of the wear layer and water resistance of the planks/tiles.
  4. All planks/tiles for the same commercial flooring project must be ordered at the same time. Compatibility of planks/tiles in repeated orders cannot be guaranteed
  5. Do not allow cigarettes, matches or other very hot items to contact the floor as this may cause permanent damage. Use of inappropriate cleaning products must be avoided at all times.
  6. The residential lifetime and commercial warranty applies solely for indoor installation applications only. For other applications an individual written warranty must be requested from PRO-TEK Flooring.
  7. PRO-TEK Flooring must be installed following the PRO-TEK Flooring installation method, using the approved PRO-TEK Flooring accessories. The installer must be able to provide proof of compliance with PRO-TEK Flooring installation and maintenance instructions. These instructions are located on the cardboard packaging and from www.pro-tek-flooring.com. If installation is not performed by the end user, at least one copy of the installation and maintenance instructions as well as the warranty conditions (on www.pro-tek-flooring.com) must be provided to the end-user by the installer.
  8. The ingress of sand and/or dust on the floor must be prevented by installing a suitable non-rubber backed mat at all entrance doors.
  9. This warranty does not cover damage to the product caused by: Installation error. PRO-TEK Flooring products must be installed following PRO-TEK Flooring installation method using the approved PRO-TEK Flooring accessories.

 

Commercial Warranty

  1. The commercial warranty is valid for PRO-TEK Flooring for a period of five years for 0.3mm products and 30 years for 0.7mm wear layer products from the date of purchase by the original buyer (the original invoice serving as the sole valid proof of purchase) for indoor commercial applications inside buildings under all above mentioned conditions. In addition to this the following must be considered.
  2. To see commercial areas of use, please click on link: Business sectors for commercial use. If in doubt for commercial use, please contact PRO-TEK Flooring.
  3. We strongly recommend you contact your dealer or PRO-TEK Flooring to discuss your commercial project in advance, to make sure you choose the right PRO-TEK Flooring and accessories.
  4. This commercial warranty has the same general conditions, values, scope, liability, applicable law and dispute resolution as for the residential warranty.

 

Liability

PRO-TEK Flooring reserves the right, and must be offered the opportunity, to inspect the complaint in situ and, where applicable, to inspect the floor in its installed condition.

 

Liability arising from this warranty is restricted to

  • Hidden defects. These are defects that were not visible before or during the installation of PRO-TEK flooring.
  • The cost of removing and replacing the material is borne by the purchaser. If the product was originally professionally installed. PRO-TEK flooring will cover reasonable labour costs.
  • PRO-TEK Flooring can never be held liable for any secondary damage.

PRO-TEK Flooring, will repair or replace the product, at its option. In cases where a replacement of the flooring is agreed upon, only new planks/tiles - of the current supply program at the time the complaint is upheld - will be supplied by PRO-TEK Flooring, the distributor or retailer. There will be no other form of compensation.

 

Applicable Law and Dispute Resolution

No other warranties of any kind are granted, either explicitly or implicitly, including sale ability or suitability for a specific purpose. PRO-TEK Flooring is not liable for labour costs, installation costs or similar costs. Consequential damage, unusual damage and incidental damage are not covered by this warranty.

PRO-TEK Flooring shall not accept or be liable for any direct, indirect, special or consequential loss, claim damages including liquidated damages.

This warranty does not affect your statutory rights.